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You can change the PIN for your debit card at most ATMs:
• Insert your debit card and enter your PIN
• Select 'PIN Services'
• Choose the option to change PIN

Forgotten your PIN?
You can order a PIN reminder in the Virgin Money Mobile Banking app or via Internet Banking, check out our guide.

Comments (6)
  • why cant pins be changed on the app with very few ATMs
  • I asked how to change a blocked pin number. All this does is say send a reminder.
  • am going to remove my 12000 pounds from your bank and open up a new account with a bank that is near to me unfortunately I am loosing money on the e
  • I’m unable to access my app or online banking either so this guidance doesn’t offer me an alternative solution.
  • I have a new debit card but my pin is not installed, so I dont know what I can do
  • Kevinmilne
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