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If your debit card PIN is blocked, you can unblock it at most ATMs:
• Insert your debit card and enter your PIN
• Select ‘PIN services’
• Choose the option to unblock your PIN

You have 3 attempts per day to try this. 

If you're not in the UK this may not be possible, some international ATMs don't have the unblock PIN option. Once you're back in the UK, you'll need to complete the unblock PIN step at an ATM.

Forgotten your PIN?
You can order a PIN reminder in the Virgin Money Mobile Banking app or via Internet Banking, check out our guide.

Comments (4)
  • Please add a map showing where an atm with pin services can be found.
    It appears that there are none locally in Aberdeenshire.
  • Was issued with new card after being scammed went to atm to activate new card said pin number was wrong yet I was informed that new card would nothing about pin
  • Mum is 90yrs of age and cannot get to an ATM.
  • I dont have mobile banking or an app - i am vulnerable old man
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