You can turn your insurance benefits off, or back on, by completing an online form using the links below.
Before submitting the form, you should chat this through with everyone covered by the insurance benefits, so they know. If this is a joint account, you must have agreement from the other account holder.
If you’re turning your benefits off:
• Use this online form to turn your benefits off
• Once you've submitted the form we'll aim to turn them off in three working days. We’ll send you an email to confirm when your insurance benefits are off
• Once your insurance benefits are off, you'll no longer have insurance cover for you and anyone else on your policy
• You won’t pay the monthly account fee while your insurance benefits are off. As your fee is paid at the end of the month for the previous months’ insurance use, you may be charged in the month after your insurance benefits are off
If you’re turning your benefits on:
• Use this online form to turn your benefits on
• We’ll take you through each insurance again to explain the benefits as well as checking to see if you’re eligible
• Your cover will start when you receive an email confirmation from us letting you know the benefits are on (we aim to turn the insurance benefits on in three working days)
• Once you turn on the insurance benefits, you'll need to pay the monthly account fee
You can also access this form in the Virgin Money Mobile Banking app:
• Tap ‘Club M Insurance on’
• Click More, Account services and then Insurance benefits