If you’ve turned your insurance benefits off or on you should receive an email with a reference number. If you haven’t received this:
• Check your junk folder as the email might be there
• Check the email you provided matches the account
If you’ve received the email with the reference number but you haven’t received the confirmation of a change to your insurance benefits:
• Check the status of your insurance in the app. Your account name will be ‘Club M Insurance on’ or ‘Club M Insurance off’
• Check it hasn’t been less than three days. It can take three working days to process the change. Working days are Monday to Friday. If you submit over a Bank Holiday it may take longer than the three days
• If it’s been more than three working days give us a call on 0800 121 7365. To help us locate your request it’s best to have your reference number to hand. If you don’t have a reference number that’s ok too, we’ll do our best to help