You can change the online banking password for your current account at any time using the Virgin Money Mobile Banking app or via online banking.
Using your Virgin Money Mobile Banking app
• Tap the My Profile in the top right of the app
• Select ‘Logout, access & security'
• Tap 'Change your password' and follow the steps on screen
You can also follow along using our interactive how-to guide.
Using online banking
If you'd like to change your password:
• Go to online banking and sign in
• Click ‘More’ from the top menu and then 'Manage login and security details'
• Click 'Create a new password' and follow the steps on screen
If you've forgotten your online banking password:
• Go to online banking and enter your customer number and click 'Continue'
• Click 'I don't know my password' and follow the steps on screen
You’ll need to verify your details using alternative methods.