How do I change the Internet Banking password for my current account?

You can change the Internet Banking password for your current account at any time using the Virgin Money Mobile Banking app or via Internet Banking.

Using your Virgin Money Mobile Banking app
• Tap the My Profile icon in the top right of the app
• Select ‘Logout, access & security'
• Tap 'Change your password' and follow the steps on screen

Using Internet Banking
If you'd like to change your password:
• Go to Internet Banking and sign in
•  Click ‘More’ from the top menu and then 'Manage login and security details'
•  Click 'Create a new password' and follow the steps on screen

If you've forgotten your Internet Banking password:
• Go to Internet Banking and enter your customer number and click 'Continue'
• Click 'I don't know my password' and follow the steps on screen
You’ll need to verify your details using alternative methods.