If you've used your Virgin Money debit card and not got what you paid for, or have been charged for the same transaction more than once, we recommend getting in touch with the company first. This is likely to be the quickest way to get the resolution you want.
If you've spoken to them and are not satisfied, we can help you log a dispute. Please visit our disputes help page to get started. It's important to keep details of your contact with the company, plus any response, as this could help support your claim.