You can change your home address, email address and landline number on your credit card account, in the Virgin Money Credit Card app. Just go to the top right hand corner of the 'Accounts' tab and click on your profile for your options.
Your home address will be changed immediately, however any correspondence recently produced for your credit card may be sent to your previous address.
To update the mobile number on credit card account, please get in touch with us.
If you are changing your name on your credit card account we require a certified copy of the legal document confirming the change (i.e. Marriage Certificate, Deed Poll Document etc). Please also include a short covering letter explaining the reason for the change. Also include your Virgin Money or Virgin Atlantic Credit Card number and sign in both your old and new signature.
Virgin Money Credit Card send to: Virgin Money Credit Cards, PO Box 5293, Worthing, BN11 9TL
Virgin Atlantic Credit Card send to: Virgin Atlantic Credit Cards, PO Box 5294, Worthing, BN11 9TN
If you have any other products with Virgin Money you will need to notify each one separately. If you also have an account with Nationwide, you’ll need to update your account there separately. To contact Nationwide, it’s www.nationwide.co.uk/help/your-details/.
Change of Gender/Gender neutral titles
At the moment, you're unable to update your gender or select gender neutral titles. We know it's important for our services to reflect who you are and how you identify. We're looking at ways to improve the options available to you in future. This includes gender neutral titles and pronouns.
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