Sometimes we may need to ask you for documentation in relation to your credit card dispute claim. This might be emails to the retailer, proof of an agreed refund or terms and conditions.
You can write to us at:
Virgin Money Credit Card address: PO Box 5293, Worthing, BN11 9TL
Virgin Atlantic Credit Card address: PO Box 5294, Worthing, BN11 9TL
Please include a covering letter with the following information:
• Your Virgin Money or Virgin Atlantic Credit Card number
• Amount and date of the disputed transaction
• Name of the retailer and details of your purchase or transaction
• Reason for your refund request