First you’ll need to login to the Virgin Money Credit Card app, either using your passcode, touch ID or face ID. If you don’t know your password, you’ll need to log out and then go back to the log in page and select forgot at the bottom left of the screen. (Make sure to cancel any Touch IDs or Face IDs if you have these before logging back in.)
To complete a balance transfer in the app:
• Tap the “Payments” icon at the bottom of the app
• Choose the available rate you wish to select from under your "Make a payment" options
You will then be given some important information to read before you continue, please read these terms carefully.
• Enter the amount you want to send
If you want to move the entire balance from another provider, you’ll need to know that balance down to the penny. Once you confirm this you will be given a quick heads up. Please read these terms carefully and tap "Continue" if you are happy with this.
• Enter your full card number that you want to transfer the balance from. Once your confirm the number you will be given some important information. Please read these terms carefully and tap "Continue" if you are happy with this
• We will then present back to you the details of your transfer. Please read this carefully and if everything is correct just tap “Confirm transfer”
• Enter your password to confirm the balance transfer
It normally takes a few days for the transfer to be complete on both sides, you’ll receive a confirmation email once the balance has been moved over.