It's quick and easy for you to tell us your Virgin Money credit card is lost or has been stolen and request a replacement. There is no need to call us, the quickest way is in the Virgin Money Credit Card app.
How to report your card lost or stolen and request a replacement in the app:
• Tap the 'Manage' icon at the bottom of the app
• Select “Report card lost or stolen”
• Select the relevant option
Follow the instructions on screen to check your transactions to make sure you recognise them.
• If you don't recognise the transactions you'll be directed to give us a call from the app
• If you're happy the transactions are genuine, you'll need to confirm your address
• If your address is incorrect, you'll be asked to contact us via the app
• If your address is correct, tap to confirm and you'll see "it's on its way" your card will arrive in 7-10 working days, the app will be updated with your new card details within 24 hours
Don't have the Virgin Money Credit Card app?
Please get in touch with us so we can freeze your card and arrange to send you a replacement.