If you’re worried about fraud or you think your credit or debit card may have been used fraudulently, please contact us as soon as possible. We’ll be able to protect your account so that it can’t be used and check your recent transactions.
Find ways to protect against fraud and scams in our fraud and security guide.
Credit cards:
You can freeze your card in the Virgin Money Credit Card app , to stop further transactions being carried out.
Debit cards:
You can cancel your debit card straight away on the Virgin Money Mobile Banking app or via online banking.