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If you’re worried about fraud or you think your credit or debit card may have been used fraudulently, please contact us as soon as possible. We’ll be able to protect your account so that it can’t be used and check your recent transactions.

Credit cards: 
You can freeze your card in the Virgin Money Credit Card app , to stop further transactions being carried out.

Debit cards:
You can cancel your debit card straight away on the Virgin Money Mobile Banking app or via Internet Banking.

Keywords: scam,scammed,fraudulent,defrauded,suspicious
Comments (9)
  • No
    Mon, 14 Sep 2026 15:11:06 GMT
    I want to contact a fraud agent about my account and debit card being blocked.
  • Yes
    Wed, 16 Sep 2026 21:24:15 GMT
    Managed to freeze my account Glp payments not authorised
  • No
    Fri, 18 Sep 2026 08:56:31 GMT
    Can’t access a telephone to alert bank as offshore and no phone signal
  • Yes
    Fri, 18 Sep 2026 10:17:05 GMT
    Why not give steps to take to cancel Debit Card and make this option much better known.
  • No
    Thu, 24 Sep 2026 05:02:17 GMT
    I want the 24 hour number for the fraud department but your information page goes round in circles and doesn’t show a number.
  • No
    Tue, 06 Oct 2026 01:18:55 GMT
    I cannot get on the app to view my account or freeze my card. My direct debit was higher than expected this month so I think my account has been compromised
  • No
    Wed, 07 Oct 2026 11:34:49 GMT
    Cannot access app due to past fraud and ccaf put on this.
  • No
    Wed, 07 Oct 2026 16:52:55 GMT
    I need to speak with someone urgently reference potential Fraud and can not get through.
  • Yes
    Sat, 10 Oct 2026 09:14:49 GMT
    Bbbbhhj
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