We appreciate there could be a number of reasons why you can't make a payment to your credit card. Making your monthly payments on time is important for a few reasons. We need to update credit references agencies on whether you make your payments. This information can be used by lenders to help decide your eligibility for credit in the future, for example being accepted for a loan or mortgage.
If we don't receive the minimum payment for your credit card when it is due, you will lose any promotional rates on the account with effect from the start of your next statement period. You can find out more on removal of promotional rates here.
Payments can be made from the Virgin Money Credit Card app. If you prefer, you can also pay directly from your bank account. Any payment made will be visible in the Virgin Money Credit Card app, and in your next monthly statement.