You may have received a fee on your credit card account for going over your credit limit or a failed payment fee. You may be charged more than one fee in any given month.
Full details of the charges applicable to your credit card account can be found on your most recent statement in the 'Key facts about your card' section.
There may be circumstances where you can apply for a refund of this fee, please fill in our online form and we can take a look for you.