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Last updated: 14th May 2026 14:53pm
Here’s an overview of the credit card services we offer and how they’re running at the moment. We’ll keep you updated here if we have any work planned on our services.

(Click on one of the options below to expand the drop down)
 

Mobile app

• Our app is working as expected
• To use our app, your device will need to meet our minimum operating system requirements. See our guide for more information
• If the app has stopped working for you, check out this guide to get back up and running

 

Live chat

• Our live chat is working as expected
• At busy times it can take up to 15 minutes to connect to a colleague within working hours

 

Online forms

• Our credit card online forms are working as expected
• Requests are processed within 2 working days

 

Contact centre

• Our phone lines are working as expected
• At busy times it can take up to 1 hour to connect to a colleague

 

Payments

• All payment are being processed as normal
• You can check the timescales for each payment method here

 

Applications

• You’ll receive an email within 5 business days after you have applied for a credit card, this will tell you your next steps
• Please wait until you have received this email before getting in touch

 

Card delivery

• Any cards ordered will typically arrive 7-10 business days after the order request
• Please only contact us if you have waited longer than 15 working days. For more information on card delivery, see here

 

Balance transfers and money transfers

• Balance and Money Transfer requests are typically processed within 48 hours, after all checks are completed

 
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