There are a few reasons why your request to switch may have been declined. Here are a few things to check:
- Does your account have a Flying Club Number linked to it?
Your account must have a Flying Club Number linked to it. (To see how to link your Flying Club Number, see our guide here)
- Is the card you have requested to switch to different to the one you currently have?
You may already have the card you requested to switch to. You can find this information in the app.
- Have you already switched twice this year?
You might have already switched twice this year. Don't worry, as soon as your next anniversary year starts, you'll be able to switch again. You can check your anniversary date in the app.
If you're switching to Reward+:
- Are you up to date with your payments?
You must be up to date with your payments before you request to product switch. Once you're up to date, you can request to switch again.
- Are you over your credit limit?
You must not be over your credit limit if you wish to product switch. Once you're within your credit limit, you can request to switch again.
If you've checked all of the above and your request to switch your Virgin Atlantic Credit Card is still being declined, you may need to get in touch.