Here's what you need to do before closing your account:
• Repay any money you've borrowed
• Repay any outstanding charges due on your account
• Transfer all the money in your account and linked saver to another account
• Redeem any cashback or reward points you've earned in our app
If your current account has a linked savings account, this will close automatically when you close your current account.
There are different ways you can close your account:
Online
You can close your current account using our online form.
Using our app
You can also close your account using the Virgin Money Mobile Banking app:
• Tap the Profile icon at the top of the screen
• Select ‘Account Profile & Settings’
• Select ‘Close an Account’
Follow the steps on screen and we’ll take it from there.
By phone
You can get in touch with us by phone, and a member of our team will help you close your account.
In Branch
Visit your nearest Virgin Money branch and a member of our team will help you close your account.
You’ll need to bring your:
• Current account card or savings account details
• Identification, like your passport or driving licence
• Chequebook (If you have one)
By post
You can send a letter to any Virgin Money branch asking us to close your current account.
In the letter, you need to include your:
• Full name
• Address
• Sort code and account number
• Signature
Current Account Switching Service
Speak to another provider who can switch your current account using the current account switching service.