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If you've had an issue with your Virgin Money debit card at a cash machine we can help you with this.

If your debit card has been taken by the cash machine, you need to report your card as lost so we can send you a new one. To see how to report your card, check out our guide.

If you've not received the right amount of money when withdrawing cash from an ATM, or if the money did not come out of the machine, please get in touch with us.

Keywords: ATM, dispute, withdrawal
Comments (5)
  • No
    Fri, 14 Nov 2025 13:54:31 GMT
    No answers available to my issue.
    Debit card not working when trying to withdraw cash from an ATM recently.
  • No
    Wed, 14 Jan 2026 10:34:03 GMT
    I tried to withdraw E1000 at a Greek ATM. Rejected.
    I trued E500. Rejected. Why
  • Yes
    Wed, 25 Feb 2026 16:43:14 GMT
    I forgot my number to confirm my identity !!
  • No
    Wed, 25 Feb 2026 16:51:05 GMT
    I forgot right number twice. Put me through to stroke patient trying to pay my !lunch bill !
  • No
    Wed, 18 Mar 2026 02:08:20 GMT
    i cant withdraw from the atm
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