You can change your contact details for your Virgin Money current or savings account, using the Virgin Money Mobile Banking app or via Internet Banking.
Changes made will only apply to the accounts you can view in the Mobile Banking app or Internet Banking. For other Virgin Money accounts, you’ll need to update your details separately.
Using your Virgin Money Mobile Banking app
1. Tap the My Profile icon in the top right of the app
2. Select ‘Change your contact details’
3. Choose the option you want to change and follow the steps on screen
You can also follow along using our interactive how-to guide.
Using Internet Banking
1. Go to Internet Banking and sign in
2. Click ‘More’ from the top menu and then ‘Change your contact details’
3. Choose the option you want to change and follow the steps on screen
Changing your name or title
To change your name or title on your account, you'll need to visit us at your nearest branch and bring proof of your name change (e.g. marriage certificate).
If this FAQ doesn't match what you see and you still need help, use ‘Lets chat’ in the app or get in touch with us. We're rolling out a new app, and you'll be invited to download it soon.
So how can I both change my address and regain online access to my accounts?
Plesse help me!