How can I get in touch with you? · Customer Self-Service

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You can get 24/7 help from Redi, our digital host, available in the Virgin Money Credit Card app and the Virgin Money Mobile Banking app. To ask Redi a question, tap the chat icon on the Account summary screen in both apps.

If you’d like to contact us via telephone, you can find the phone numbers for each of our teams here.

You can also visit us in one of our branches. You can find your nearest Virgin Money Branch and the services on offer here.

Keywords: contact,phone,redi,chat

Comments (10)

No
Mon, 17 Nov 2025 09:12:11 GMT

I need internet help by phone. Just keeps redirecting me to the Q and A Page which is no help at all!
I'm not receiving a passcode to log in to my account
No
Tue, 25 Nov 2025 10:00:56 GMT

didnt answer my simple question.
no option for my issue
No
Tue, 25 Nov 2025 22:28:25 GMT

I want to know if i can use internet banking without having the app and am unable to find any answers
No
Fri, 28 Nov 2025 09:07:59 GMT

major issue finding a phone number.
No
Thu, 04 Dec 2025 14:56:56 GMT

I have had a transfer blocked and the app does not work. I dont know my online passwords encouraged to use the app. text me on my uk number, am in zambia
No
Wed, 10 Dec 2025 08:55:44 GMT

I wanted to talk to someone about my security token. Your website just sends me round in circles no contact telephone numbers!
No
Tue, 13 Jan 2026 16:52:09 GMT

I'm trying to get through to Live Chat but you keep closing me down - I log in, go through to live chat and you've automatically logged me out. REALLY unhelpful.
No
Wed, 14 Jan 2026 09:39:19 GMT

I just require a p[ostal address
No
Wed, 21 Jan 2026 17:12:28 GMT

I would like to use web chat,
No
Thu, 22 Jan 2026 09:51:41 GMT

WANT TO USE CHAT