How can I get in touch with you? · Customer Self-Service

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You can get 24/7 help from Redi, our digital host, available in the Virgin Money Credit Card app and the Virgin Money Mobile Banking app. To ask Redi a question, tap the chat icon on the Account summary screen in both apps.

If you’d like to contact us via telephone, you can find the phone numbers for each of our teams here.

You can also visit us in one of our branches. You can find your nearest Virgin Money Branch and the services on offer here.

Keywords: contact,phone,redi,chat

Comments (10)

No
Wed, 28 Jan 2026 22:21:51 GMT

Why no live chat or email for PC? What about deaf people without a smartphone who do not want to use text relay?
No
Wed, 04 Feb 2026 14:41:48 GMT

I applied for a business savings account weeks ago and have heard nothing. I want to speak to somebody. You can call me on 07703 858701
No
Sun, 08 Feb 2026 13:20:42 GMT

Online banking wants me to change my password from one I know and have memorised for years to one I don't know and will forget within a few days.
No
Wed, 18 Feb 2026 21:02:20 GMT

I want to email you
No
Thu, 19 Feb 2026 10:18:50 GMT

where are the phone numbers????
No
Fri, 27 Feb 2026 08:24:38 GMT

I cant find a contact number for Virgin Money Custumer service.
No
Sat, 28 Feb 2026 16:35:24 GMT

i want to send an email. i go away today and thw fraud line is closed
No
Sun, 15 Mar 2026 01:27:26 GMT

I was forced to update the app and now the app & my card won't work. Online help isn't helpful. My flight was cancelled & I need my credit card to get home!
No
Mon, 16 Mar 2026 10:07:30 GMT

I am looking for the browser based live chat function as I can’t get into the app but this page says to use the live chat in the app - but I can’t get in!?
No
Wed, 18 Mar 2026 19:43:14 GMT

i want an email address to communicate as I am dyslexic, and conversation can confuse me, I have had a virgin card for a few years and NEVER had an app