I've forgotten my customer number or customer ID, can I get a reminder?

Views:

If your sort code begins with a 05 or 82, you can get a reminder of your 10-digit customer number here.

If your sort code begins with 08, your 7 character customer ID will be on the welcome letter and the email that you received when you first opened your online account. If you can't find this, please get in touch with us on 0345 608 1604.

Comments (10)

No
Sat, 20 Dec 2025 15:21:16 GMT

if I’m a credit card holder only how do I get a reminder of my customer number?
No
Sun, 28 Dec 2025 14:34:07 GMT

You will not allow enough Characters for me to explain!!!
Yes
Mon, 05 Jan 2026 20:48:36 GMT

very easy to understand and use
No
Fri, 16 Jan 2026 19:29:52 GMT

I am credit card user have no current account and cannot recover my banking customer number online or with the app.
No
Sat, 17 Jan 2026 16:45:26 GMT

Text message is not being received.
No
Mon, 26 Jan 2026 16:29:32 GMT

I have 2x mortgages with Virgin. I tried my account numbers but they do not work. What is my ID ?
No
Tue, 27 Jan 2026 13:50:28 GMT

my account was opened decades ago - of course I don't have the letter you sent when i opened it
No
Mon, 09 Feb 2026 22:39:30 GMT

Not all sort code starting number combinations are listed
No
Tue, 17 Feb 2026 15:30:42 GMT

is a credit card, so no sort code and no account number, and the customer number is on no emails i have received.
how do i recover the customer code
No
Wed, 25 Feb 2026 09:24:17 GMT

its crazy why can't you just login to your internet banking and get your customer number