I've forgotten my customer number or customer ID, can I get a reminder?

Views:

If your sort code begins with a 05 or 82, you can get a reminder of your 10-digit customer number here.

If your sort code begins with 08, your 7 character customer ID will be on the welcome letter and the email that you received when you first opened your online account. If you can't find this, please get in touch with us on 0345 608 1604.

Comments (10)

No
Thu, 26 Feb 2026 15:54:59 GMT

My sort code starts 16
No
Sat, 28 Feb 2026 16:17:42 GMT

I want to use the virgin app for my 08 account but do not have a customer number. How can I use the app?
No
Sat, 28 Feb 2026 22:35:48 GMT

its very weird fr credit ard users customer id remider demenads sort code and accunt number which with credit is not existant
No
Sun, 01 Mar 2026 16:58:37 GMT

I want to find my customer ID for my mortgage account. I don’t have a current account
No
Tue, 03 Mar 2026 18:03:35 GMT

This help scren talks about customer ID but it is 10 digit customer number that i need help with.
No
Wed, 04 Mar 2026 12:30:32 GMT

Ive not been able to log into my account since last week. only speaking to a human being can help 07514736299
No
Wed, 04 Mar 2026 16:03:08 GMT

my bank is halifax - my life insurance is virgin
No
Fri, 06 Mar 2026 10:26:26 GMT

sort code starts with neither
No
Fri, 06 Mar 2026 16:59:36 GMT

How can I enter sort code and account number from a credit card that does not have them?
No
Wed, 25 Mar 2026 17:43:38 GMT

I am trying to log onto the app but it asks for a 10 digit customer number, but I dont have this. where can I find it?