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If you enter the incorrect login details too many times your account will be temporarily locked. You should be told on the Virgin Money Mobile Banking app when it will unlock. 

If you need to make a payment quickly, get in touch with us. We can either remove the temporary lock or help you make the payment using telephone banking.

Keywords: log in
Comments (10)
  • No
    Fri, 13 Jun 2025 20:39:39 GMT
    Transferred app from my old to new phone and now it won't let me log on 🤬🤬🤬🤬🤬and I've tried everything
  • No
    Thu, 03 Jul 2025 10:32:26 GMT
    I haven’t put in wrong card number or details and still won’t let me in the app
  • Yes
    Mon, 14 Jul 2025 13:46:37 GMT
    can you make internet banking for OAPs accessable
  • No
    Wed, 16 Jul 2025 14:52:31 GMT
    want 2 know why every time try 2 pay new payee password wrong n locks me out spoke 2 customer service several times changed password this is getting ridiculous
  • No
    Thu, 17 Jul 2025 14:17:25 GMT
    I just want my virgin money app to work. Why can't anyone help me. I've been locked out for more than 4 weeks
  • No
    Fri, 18 Jul 2025 17:05:54 GMT
    I am locked out of my account. I am on my laptop. I dont have the mobile app on my phone or laptop.
  • No
    Mon, 21 Jul 2025 13:28:30 GMT
    Just being sent round in circles and no clue as to how to get into my account online having been locked out. No time given for duration.
  • No
    Sat, 02 Aug 2025 03:36:28 GMT
    lots to improve not a happy new customer sorry if your person heard me swear I thought I had hung up
  • No
    Wed, 13 Aug 2025 13:40:23 GMT
    Not being ducking funny you say “call us from the link” then don’t link the phone number he opened and immediately closed 3 accounts with you because of this
  • No
    Thu, 14 Aug 2025 12:39:23 GMT
    No contact number provided to speak with anyone
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