How to get back into the Virgin Money Mobile Banking app if you've entered the wrong login details

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If you enter the incorrect login details too many times your account will be temporarily locked. You should be told on the Virgin Money Mobile Banking app when it will unlock. 
If you need to make a payment quickly, get in touch with us. We can either remove the temporary lock or help you make the payment using telephone banking.

Keywords: log in

Comments (10)

No
Sun, 30 Nov 2025 10:39:31 GMT

Even this does not work. Complete rubbish service. No room to input the allowed 160 characters
No
Mon, 22 Dec 2025 12:37:04 GMT

I can't login, I can't get in on my mac or the app since I lost my old phone, help!
No
Mon, 05 Jan 2026 14:30:08 GMT

I forgot my password number to open online banking I have now been locked out as I changed numbers that were not acceptable. I dont know if it tech issue
No
Tue, 06 Jan 2026 11:41:51 GMT

Why is it every time I try to log into my account sometimes it'll say details are correct and sometimes not and
Please phone me to advise 07952106315
No
Tue, 06 Jan 2026 17:35:58 GMT

Hi I forgot my password and was going through the process of changing it but when it gets to text message they’re not coming to me
No
Tue, 20 Jan 2026 09:08:55 GMT

YOUR SITE IS UTTER RUBBISH
No
Fri, 30 Jan 2026 09:09:36 GMT

I can never ever move my money when i want to and i am seriously thinking of leaving now its terrible service you give i cant even get logged on
No
Sat, 31 Jan 2026 13:29:09 GMT

The worst app I've ever used just to get email or live chat contact.
How ever wrote this app should be whipped with a bag of shit.
🤮🤮🤮
No
Fri, 13 Feb 2026 16:38:29 GMT

I changed phones - new phone needed me to use my password, rather than face recognition. I entered the password I had saved in my keychain - it didn't work;
No
Fri, 27 Feb 2026 13:43:23 GMT

Please provide a quick and clear phone number or means to get a human customer service person to help your paying customers rather than wasting their time