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If you enter the incorrect login details too many times your account will be temporarily locked. You should be told on the Virgin Money Mobile Banking app when it will unlock. 

If you need to make a payment quickly, get in touch with us. We can either remove the temporary lock or help you make the payment using telephone banking.

Keywords: log in
Comments (10)
  • No
    Thu, 14 Aug 2025 16:23:31 GMT
    Takes too long to change a phone number all others change it straight away now locked out again
  • No
    Wed, 08 Oct 2025 23:55:21 GMT
    I can't logon to my online account when I put my customer number and password in. It gives me an error message. It says that online access is unavailable. Help!
  • No
    Sat, 18 Oct 2025 11:09:26 GMT
    App doesn’t recognise the details I am adding so won’t let me in….
  • No
    Wed, 22 Oct 2025 08:34:57 GMT
    when and how long do I need to wait?
  • No
    Sun, 02 Nov 2025 18:03:45 GMT
    all I want to do is to log into my isa account
  • No
    Tue, 11 Nov 2025 09:04:40 GMT
    If you can't open the Virgin Money Mobile Banking app then what do you do if the Token is locked?
  • No
    Mon, 17 Nov 2025 10:00:12 GMT
    MY COMPUTER BANKING IS NOT WORKING
  • No
    Thu, 20 Nov 2025 10:50:15 GMT
    I want help to get into my a/c via online or mobile!
  • No
    Fri, 28 Nov 2025 12:01:09 GMT
    Does not help to get app unlocked.
  • No
    Fri, 28 Nov 2025 14:43:46 GMT
    It doesn't answer my question
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