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If you enter the incorrect login details too many times your account will be temporarily locked. You should be told on the Virgin Money Mobile Banking app when it will unlock. 

If you need to make a payment quickly, get in touch with us. We can either remove the temporary lock or help you make the payment using telephone banking. 

Keywords: log in
Comments (9)
  • No
    Fri, 27 Feb 2026 14:51:49 GMT

    Locked out of account given a help number. When rang asks for account number codes. No idea as I AM LOCKED OUT.

  • Yes
    Thu, 05 Mar 2026 16:50:00 GMT
    Correct info but never ever log in first tine. Is this an extra security measure? I normally log in using my debit card details but have been refused this time.
  • No
    Mon, 06 Apr 2026 06:18:04 GMT
    all I want to do is download my fucking statements and I can't login in, and I can't use the 24/7 in app support, BECAUSE I CAN'T FUCKING LOG IN. and 160 chars???
  • No
    Tue, 14 Apr 2026 16:53:11 GMT
    No
  • No
    Thu, 16 Apr 2026 18:24:33 GMT
    I made ONE ATTEMPT to log in & was told I'd made too many attempts. When did you become so irritatingly impossible & authoritarian?
  • No
    Sun, 03 May 2026 11:42:15 GMT
    I use TSB/ halifax/Unicaja with no problem but I’m afraid I find this internet banking app quite confusing. I’m now licked out tried resetting can’t get phone.
  • No
    Sun, 03 May 2026 12:47:33 GMT

    Called advisor who was clueless and no use so having to try Google now , will be changing banks when fixed.



  • No
    Sat, 09 May 2026 22:59:06 GMT
    Need help asap
  • No
    Wed, 13 May 2026 13:37:11 GMT
    Damn Apps! not a single option anywhere on website to deal with being denied access to the app? Should have chat service avail on website.
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