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Last updated: 8th September 2026 1.00pm
Here’s an overview of the credit card services we offer and how they’re running at the moment. We’ll keep you updated here if we have any work planned on our services.

Mobile app outage
We are performing essential maintenance to the Virgin Money Credit Card App from 10pm on Saturday 12th September to 8am Sunday 13th September.
During this time, connectivity to the app will be unavailable. Please try again after the update is complete.
Call disconnection 
We're currently experiencing an issue affecting some customer calls, where calls may unexpectedly disconnect when being transferred between departments. We're working closely with a third-party provider to resolve the problem as quickly as possible.

If your call is disconnected and we have the necessary details available, we'll make every effort to call you back. If you're unable to reconnect straight away, many common queries can also be resolved through the help and support information available on our website at support.virginmoney.com

We apologise for any inconvenience and appreciate your patience while we work to restore normal service. We'll get this fixed as soon as we can.

(Click on one of the options below to expand the drop down)

 

Mobile app

 

Live chat

 

Online forms

 

Contact centre

 

Payments

 

Applications

 

Card delivery

 

Balance transfers and money transfers

 
Comments (10)
  • Yes
    Mon, 05 May 2025 15:08:24 GMT
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  • Yes
    Mon, 05 May 2025 15:08:25 GMT
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  • Yes
    Mon, 05 May 2025 15:08:25 GMT
    @RlgD
  • ubaTaeCJ
    Mon, 05 May 2025 15:14:45 GMT
    1
  • No
    Thu, 31 Jul 2025 18:34:37 GMT
    The mobile credit card app has not been available all day, it’s been glitchy since the newest update, now fully unavailable. The service checker says it is?
  • No
    Fri, 01 Aug 2025 09:08:04 GMT
    The app is not working, so called the help desk, 22 mins to reply. To then be told there was an issue with iOS updates. Should be on your status report.
  • No
    Sat, 08 Nov 2025 11:50:19 GMT
    No infornation about your website is available on this page to know if it is down for maintenance. I can't login to the savings page today.
  • No
    Tue, 18 Nov 2025 19:26:14 GMT
    Please answer my question. When I last got somewhere, you asked me to provide proof of my identy and transfered me to another app. It didnt work
  • No
    Thu, 27 Nov 2025 13:21:28 GMT
    Doing all the right things,ie, entering all details including password etc but can't get into my account details
  • No
    Mon, 01 Dec 2025 11:17:17 GMT
    STOP TELLING ME EVERYTHING IS WORKING NORMALLY AND HELP ME, YOUR APP IS DOWN IT SAYS ITS NOT WORKING ON THE APP!!!!!! I CANT GET PAYMENTS VERIFIED!!!!!!!!
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