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Last updated: 23rd July 2026 11.10 am
Here’s an overview of the credit card services we offer and how they’re running at the moment. We’ll keep you updated here if we have any work planned on our services.

Mobile app
We're performing essential maintenance to the Virgin Money Credit Card app from 10pm on 27th July to 1am on 28th July.
During this time, connectivity to the app may be unavailable. Please try again after the update is complete.

(Click on one of the options below to expand the drop down)

 

Mobile app

 

Live chat

 

Online forms

 

Contact centre

 

Payments

 

Applications

 

Card delivery

 

Balance transfers and money transfers

 
Comments (10)
  • No
    Wed, 08 Apr 2026 13:19:58 GMT
    Your app isn't working and clicking the link to the guide to get back up and running also generates an error. Not very helpful is it?
  • No
    Thu, 09 Apr 2026 14:31:45 GMT
    This does not appear to be a standard service status page and does not say a service is running or not, which is VERY unhelpful.
  • No
    Thu, 09 Apr 2026 17:03:24 GMT
    I think it’s terrible that you can only get hold of someone between 09:00 and 15:00 when most people are at work
  • No
    Mon, 20 Apr 2026 21:11:35 GMT
    None of the drop downs work so the app doesn’t work and nor does the page telling me it doesn’t work!!
  • No
    Tue, 21 Apr 2026 14:54:44 GMT
    This page shows no useful information on the current status of services.
  • No
    Wed, 22 Apr 2026 23:12:51 GMT
    Doesn't work on mobile
  • No
    Thu, 23 Apr 2026 01:18:15 GMT
    No info present in any of the drop downs from depts. No service status info at all on page. Page broken?
  • No
    Thu, 23 Apr 2026 14:04:40 GMT
    Clicked on a subject to expand and nothing happened
  • No
    Fri, 24 Apr 2026 11:16:37 GMT
    The app rarely works, it's incredibly frustrating. Other banks outperform you massively. I really hope you are working hard to improve and soon.

  • No
    Fri, 24 Apr 2026 13:18:02 GMT

    Close my account

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