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Last updated: 23rd July 2026 11.10 am
Here’s an overview of the credit card services we offer and how they’re running at the moment. We’ll keep you updated here if we have any work planned on our services.

Mobile app
We're performing essential maintenance to the Virgin Money Credit Card app from 10pm on 27th July to 1am on 28th July.
During this time, connectivity to the app may be unavailable. Please try again after the update is complete.

(Click on one of the options below to expand the drop down)

 

Mobile app

 

Live chat

 

Online forms

 

Contact centre

 

Payments

 

Applications

 

Card delivery

 

Balance transfers and money transfers

 
Comments (10)
  • No
    Wed, 27 May 2026 08:36:02 GMT
    I am repeatedly timed out waiting for you to resend a one-time passcode. That is irresponsible and stupid - and very frustrating. Please resolve such nonsense.
  • No
    Thu, 04 Jun 2026 12:11:23 GMT
    Hi, you don’t list the status of the service used to allow financial service apps to see my balance and transactions
  • No
    Fri, 05 Jun 2026 15:21:21 GMT
    Can’t view in the Monzo app totally fucking useless, never had 1p in cash back since I got this card, once I’ve paid off Asda your next scamming robbing cunts
  • No
    Mon, 08 Jun 2026 20:51:25 GMT
    The internet bankiing site is not responding and there is no information about a system outage.
  • No
    Mon, 08 Jun 2026 21:48:29 GMT
    app is not working at all, you state there are no issues, not helpful
  • No
    Thu, 11 Jun 2026 13:35:42 GMT
    No info on open banking connections working normally with third parties (i.e. Xero)
  • No
    Sun, 28 Jun 2026 11:10:41 GMT
    You are wrong, the mobile app is not working
  • Yes
    Mon, 29 Jun 2026 07:54:43 GMT
    Please send back to Lloyd's the balance transfer of £3200 asap
    Request sent in error.
    Thanks
    Paul Clements
    paulec@btopenworld.com
  • No
    Fri, 03 Jul 2026 13:22:06 GMT
    Your service status is not up to date as there is currently a problem with the mobile banking app. It hasn't been working for days now and needs resolved asap.
  • Yes
    Fri, 10 Jul 2026 07:46:34 GMT
    I am very impressed with your telephone team who have helped me I like the way you remind me of events. Help with fraud makes me feel protected
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