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Last updated: 12th October 2026 13.25pm
Here’s an overview of the credit card services we offer and how they’re running at the moment. We’ll keep you updated here if we have any work planned on our services.

Mobile App Bank Payment Feature - Virgin Money Current Accounts

Some Virgin Money Current Account customers may be experiencing issues when trying to use the Bank Payment feature within our Mobile App. We’re working to fix this and apologise for any inconvenience.

If you need to make your payment today

You can transfer money directly from your Virgin Money Current Account using the following details:
Sort Code: 40–64–25
Account Number: 41320424
Reference: Enter your 16 digit credit card number

The money will be added to your account within 2 hours of receipt of the payment.  For other payment methods, please click here
Mobile app outage

We're performing essential maintenance to the Virgin Money Credit Card app from 10pm 21st October to 2am 22nd October.

During these times, connectivity to the app will be unavailable. Please try again after the updates are complete.
Call disconnection 
We're currently experiencing an issue affecting some customer calls, where calls may unexpectedly disconnect when being transferred between departments. We're working closely with a third-party provider to resolve the problem as quickly as possible.

If your call is disconnected and we have the necessary details available, we'll make every effort to call you back. If you're unable to reconnect straight away, many common queries can also be resolved through the help and support information available on our website at support.virginmoney.com

We apologise for any inconvenience and appreciate your patience while we work to restore normal service. We'll get this fixed as soon as we can.

(Click on one of the options below to expand the drop down)

 

Mobile app

 

Live chat

 

Online forms

 

Contact centre

 

Payments

 

Applications

 

Card delivery

 

Balance transfers and money transfers

 
Comments (10)
  • No
    Mon, 09 Mar 2026 10:54:36 GMT
    rubbish
  • No
    Wed, 11 Mar 2026 11:06:38 GMT
    I cannot get access the credit card app and have not been able to do this for 4 days
  • No
    Fri, 27 Mar 2026 09:44:09 GMT
    Need to speak someone concerning disputed transction
  • No
    Sun, 29 Mar 2026 09:41:28 GMT
    I am trying to transfer my Isa to yourselves but It won't let me type in my postcode. I give up
  • No
    Mon, 30 Mar 2026 15:43:26 GMT
    please call me on 01200 438630 before i swithc banks!
  • No
    Tue, 31 Mar 2026 18:43:38 GMT
    Your help page says that live chat is available 08:00-20:00. It is not.
  • No
    Sat, 04 Apr 2026 08:52:58 GMT
    Far too much reliance on online services I cannot find a phone number to speak to someone, online just takes you round in circles, apalling service
  • No
    Sun, 05 Apr 2026 22:29:34 GMT
    Does answer any of the queries I had.
  • No
    Tue, 07 Apr 2026 12:57:58 GMT
    Link to guide on how to get the app re-working is also not working.

  • No
    Wed, 08 Apr 2026 07:25:07 GMT
    The app isn't working and tried looking at the guide to get the app working and that's not working either!
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