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Last updated: 16th April 2026 4:00pm

Here’s an overview of the credit card services we offer and how they’re running at the moment. We’ll keep you updated here if we have any work planned on our services. 

(Click on one of the options below to expand the drop down)

 

Mobile app

 

Live chat

 

Online forms

 

Contact centre

 

Payments

 

Applications

 

Credit card delivery

 

Balance transfers and money transfers

 
Comments (10)
  • No
    Mon, 09 Mar 2026 10:54:36 GMT
    rubbish
  • No
    Wed, 11 Mar 2026 11:06:38 GMT
    I cannot get access the credit card app and have not been able to do this for 4 days
  • No
    Fri, 27 Mar 2026 09:44:09 GMT
    Need to speak someone concerning disputed transction
  • No
    Sun, 29 Mar 2026 09:41:28 GMT
    I am trying to transfer my Isa to yourselves but It won't let me type in my postcode. I give up
  • No
    Mon, 30 Mar 2026 15:43:26 GMT
    please call me on 01200 438630 before i swithc banks!
  • No
    Tue, 31 Mar 2026 18:43:38 GMT
    Your help page says that live chat is available 08:00-20:00. It is not.
  • No
    Sat, 04 Apr 2026 08:52:58 GMT
    Far too much reliance on online services I cannot find a phone number to speak to someone, online just takes you round in circles, apalling service
  • No
    Sun, 05 Apr 2026 22:29:34 GMT
    Does answer any of the queries I had.
  • No
    Tue, 07 Apr 2026 12:57:58 GMT
    Link to guide on how to get the app re-working is also not working.

  • No
    Wed, 08 Apr 2026 07:25:07 GMT
    The app isn't working and tried looking at the guide to get the app working and that's not working either!
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