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Last updated: 21st August 2026 06:30 pm
Here’s an overview of the credit card services we offer and how they’re running at the moment. We’ll keep you updated here if we have any work planned on our services.
 

(Click on one of the options below to expand the drop down)

 

Mobile app

 

Live chat

 

Online forms

 

Contact centre

 

Payments

 

Applications

 

Card delivery

 

Balance transfers and money transfers

 
Comments (10)
  • No
    Fri, 24 Apr 2026 13:53:27 GMT
    I’m trying to contact you when abroad. I have a credit due that has now disappeared from my account. I’ve contacted the vendor and they said it has gone through.
  • No
    Wed, 29 Apr 2026 11:36:47 GMT
    The Virgin Money Mobile Banking App isn't actually working.
  • No
    Wed, 29 Apr 2026 17:14:59 GMT
    Cannot sign in two days in a row on 08 log in page. Page says Sorry This Service Temporarily Unavailable. Help does not deal with this. No tel no or chat shown. ?
  • No
    Thu, 30 Apr 2026 15:16:56 GMT
    Wanted to know if authentication system is working. No numbers being received
  • No
    Sun, 03 May 2026 07:47:55 GMT
    Your app is not working but your service page says there is no issue
  • No
    Thu, 07 May 2026 21:46:21 GMT
    you are liars. Your biometric logon is broken and your app isn’t authenticating transactions.
    bloody broken!!!!
  • No
    Mon, 11 May 2026 11:53:06 GMT
    When will the savings internet service be back on line?
  • No
    Sat, 16 May 2026 07:48:47 GMT
    credit check not working
  • No
    Mon, 25 May 2026 19:51:38 GMT
    Last updated 14th of May?? It’s the 25th and the app is not working. Why direct customers to a page that isn’t updated?
  • No
    Tue, 26 May 2026 08:12:31 GMT
    I want to log on to my travel insurance and cant
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