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If your sort code begins with a 05 or 82, you can get a reminder of your 10-digit customer number here.

If your sort code begins with 08, your 7 character customer ID will be on the welcome letter and the email that you received when you first opened your online account. If you can't find this, please get in touch with us on 0345 608 1604.

Comments (8)
  • sfdsf
  • It’s good if your sort code doesn’t begin 07!
  • Pish with no silu
  • Nothing about accessing credit cards, useless if you dont have a bank account t
  • I'm a credit card user, not bank account customer
  • I'm going in circles trying to log back into mobile app having forgotten password. This site is no help. This gets sorted tomorrow asap or I close the account.
  • not relevant to credt card members
  • International pension holder - 10 digit customer number. What is this? I have a VM no. which is VM followed by 7 digits? I also have a VIR+8 digits.
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