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If you previously used your fingerprint or face to log into the Virgin Money Credit Card app and it has stopped working, follow these steps the next time you log in:

• Tap the profile icon at the top of the app
• Select ‘Sign in and security’
• Use the toggle on the right-hand side to enable biometric login

If the toggle is already switched on, turn it off, then turn it back on again to reset it.

Keywords: biometric,biometrics
Comments (10)
  • No
    Sat, 20 Sep 2025 09:31:36 GMT
    You need a direct phone number dealing with only your mobile phone app as I have had three agent to speak to and a fourth that got cut of be fore we could speak
  • No
    Tue, 16 Dec 2025 17:07:46 GMT
    problem still exists on app
  • No
    Tue, 20 Jan 2026 01:38:53 GMT
    the above does not apply in the updated app
  • No
    Tue, 20 Jan 2026 15:38:25 GMT
    There is no more button.
  • No
    Tue, 20 Jan 2026 16:05:37 GMT
    The more button gas gone!
  • No
    Tue, 20 Jan 2026 22:21:26 GMT
    There is no 'More' in the bottom right hand corner of the app
  • No
    Wed, 21 Jan 2026 01:10:26 GMT
    there is no option of face recognition in the new app!!
  • No
    Wed, 21 Jan 2026 07:30:53 GMT
    The new app does not have this option
  • No
    Wed, 21 Jan 2026 09:32:03 GMT
    There is no ‘More’ button in version 3..1. So the above doesn’t work.
  • No
    Wed, 21 Jan 2026 10:46:45 GMT
    The Moore button you are referring to dosent exist
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