Views:

If you previously used your fingerprint or face to log into the Virgin Money Credit Card app and it has stopped working, follow these steps the next time you log in:

• Tap the profile icon at the top of the app
• Select ‘Sign in and security’
• Use the toggle on the right-hand side to enable biometric login

If the toggle is already switched on, turn it off, then turn it back on again to reset it.

Keywords: biometric,biometrics
Comments (4)
  • No
    Mon, 11 May 2026 17:05:20 GMT
    This is only useful for the retarded population. You need to provide much better explaination on how to fix this rubbish when it doesnt work
  • No
    Sat, 16 May 2026 15:19:39 GMT
    Biometric logon WAS working until last week, now disabled and refuses to stay enabled when turning back on.
    Faulty android app?
  • No
    Mon, 25 May 2026 10:01:11 GMT
    Your suggestion did not resolve problem
  • No
    Mon, 25 May 2026 20:25:18 GMT
    The biometric toggle on app won't turn on
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