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If you previously used your fingerprint or face to log into the Virgin Money Credit Card app and it has stopped working, follow these steps the next time you log in:

• Tap the profile icon at the top of the app
• Select ‘Sign in and security’
• Use the toggle on the right-hand side to enable biometric login

If the toggle is already switched on, turn it off, then turn it back on again to reset it.

Keywords: biometric,biometrics
Comments (10)
  • No
    Wed, 21 Jan 2026 15:03:31 GMT

    There’s no More button, there’s no settings option and there appears to be no way to activate Face ID in your credit card app since the latest update

  • No
    Wed, 21 Jan 2026 16:53:55 GMT
    App updated these instructions no longer apply and no Face ID option to login to app!?
  • No
    Wed, 21 Jan 2026 19:13:16 GMT
    there is no MORE button
  • No
    Wed, 21 Jan 2026 22:04:58 GMT
    I followed your instructions said tap the more button on the bottom right hand of the screen. That did not exist
  • No
    Wed, 21 Jan 2026 22:26:10 GMT
    Face ID no longer works since app update. No option to enable it
  • No
    Thu, 22 Jan 2026 09:06:49 GMT
    New app - not working!
  • No
    Thu, 22 Jan 2026 09:16:58 GMT
    There is no More button.

    I suggest that when you do an upgrade, you make sure your website has the appropriate advice at the same time...
  • No
    Thu, 22 Jan 2026 12:24:31 GMT
    The app doesn't have the more function at in the bottom right corner.
  • No
    Thu, 22 Jan 2026 16:30:38 GMT
    there is no more option in credit card app as of last update
  • No
    Mon, 26 Jan 2026 18:56:12 GMT
    There is no “more” button in the right corner of the app
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