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If you previously used your fingerprint or face to log into the Virgin Money Credit Card app and it has stopped working, follow these steps the next time you log in:

• Tap the profile icon at the top of the app
• Select ‘Sign in and security’
• Use the toggle on the right-hand side to enable biometric login

If the toggle is already switched on, turn it off, then turn it back on again to reset it.

Keywords: biometric,biometrics
Comments (10)
  • No
    Mon, 09 Feb 2026 15:14:10 GMT
    it didn't work
  • No
    Wed, 18 Feb 2026 17:31:19 GMT

    Get Face ID to work

  • No
    Wed, 18 Feb 2026 20:27:32 GMT
    Didn’t work.
  • No
    Sat, 21 Feb 2026 20:08:25 GMT

    I've followed instructions to turn on biometric login, each time I try to log back in I get err message Biometric login unavailable - what's wrong please?

  • No
    Sat, 07 Mar 2026 19:02:28 GMT
    Facw ID not working I’ve turned it on about 30 times and then I come out of the app and have to re-enter my password as the Id switches off
  • No
    Mon, 16 Mar 2026 14:58:49 GMT
    I carried out all the steps suggested but it still doesn't work.
  • No
    Mon, 16 Mar 2026 17:12:36 GMT
    the toggle is greyed out
  • No
    Wed, 18 Mar 2026 18:13:02 GMT
    Biometrics still not working after going threw the steps suggested
  • No
    Fri, 20 Mar 2026 08:52:22 GMT
    Im not able to reactivate my biometric dign in option. Its greyed aiyt?
  • No
    Mon, 30 Mar 2026 06:04:10 GMT
    After toggling it back on it still says upon login that it isn't permitted and is turned off and to turn it back on in the settings
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