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If you previously used your fingerprint or face to log into the Virgin Money Credit Card app and it has stopped working, follow these steps the next time you log in:

• Tap the profile icon at the top of the app
• Select ‘Sign in and security’
• Use the toggle on the right-hand side to enable biometric login

If the toggle is already switched on, turn it off, then turn it back on again to reset it.

Keywords: biometric,biometrics
Comments (10)
  • No
    Mon, 06 Apr 2026 08:33:12 GMT
    I have already tried this but it keeps turning off
  • No
    Thu, 09 Apr 2026 21:20:49 GMT
    The app forgets I’ve enabled Face ID each time I open it. I’ve tried disabling / reinstalling in Apple settings, turning it on and off in the app, but no luck
  • No
    Fri, 10 Apr 2026 09:37:21 GMT
    didn’t help at all, still doesn’t work
  • No
    Sun, 12 Apr 2026 19:04:06 GMT
    toggle is greyed out - Samsung S25
  • No
    Mon, 27 Apr 2026 06:44:27 GMT
    Face ID not working, every time I log on after fixing it errors. Redi is a waste of time. Very poor online service for a supposedly digital credit card provider.
  • No
    Thu, 30 Apr 2026 20:27:27 GMT
    Didn’t fix the issue on iPhone 17. FaceTime ID is enabled in settings. Toggling it on in the app settings just leads to Biometric login unavailable on next login
  • No
    Mon, 04 May 2026 08:56:49 GMT
    biometrics has not worked since your last update. When will it be fixed.
  • No
    Tue, 05 May 2026 13:36:54 GMT
    Didn’t work, Face ID fails to stay activated. Issue since upgrading my phone.
  • No
    Sat, 09 May 2026 14:52:28 GMT
    I have been through these steps on numerous occasions and it's still not working
  • No
    Mon, 11 May 2026 16:03:29 GMT
    I have already tried multiple times to do what you suggest regarding fingerprint to log in. It reverts to password every time.
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